Letters from the clients whose rugs we've hand-washed, restored, and returned home over the years — antique oriental owners, Persian collectors, silk-piece custodians, and designers placing rugs in their clients' rooms. What stays with most of them is not the wash itself but the way the Cohen family handles a rug that matters. Quiet, by hand, by appointment.
“They returned my Tabriz looking the way it must have looked when it left the workshop. The master artisan called personally before any work began. By hand, in their workshop, and the colour came back without flattening the age.”
“Our silk Qum had not been washed in twenty years. The Cohen family treated it as an heirloom should be treated. Returned in better condition than the day it left, exactly as they promised.”
“Pickup was on time. The truck was their own. The rug came back two weeks later, hand-washed and properly dried. No third-party wash plant — the same family who collected it returned it.”
“I had given up on a sun-faded Sarouk. They did colour restoration by hand — selective, not flooded — and brought back depth I did not believe was possible. Honest from quote to delivery.”
“An antique Kashan we inherited needed a slow wash and foundation repair. Three weeks in the workshop. They sent photographs during the work. It came back exactly as the master artisan described.”
“Family-owned, 39 years of experience, and you feel it in the way they answer the phone. Our Bijar came back heavier, brighter, properly dried flat. Worth waiting the two weeks they ask for.”
“A silk Isfahan with pet damage on one edge. The Cohen family rewove the foundation by hand and colour-matched the pile. I cannot find where the repair sits. Beautiful work.”
“The only workshop within an hour that I trusted with a piece this old. They inspected first, wrote a wash plan, then called me to walk through it. Quietly excellent.”
“A Kerman with delicate pastels that another cleaner refused. Horizon dye-tested every colour first and washed it slowly. Returned with its softness intact. Recommended without hesitation.”
“Moth treatment on a 1920s Sarouk that had been in storage too long. The work was conservation-grade. They send the rug home with care notes for storage. The detail is the point.”
“Pet accident on a silk piece I bought at auction in Geneva. Horizon was the third workshop I called. They were the first who explained why the others could not help. They could, and they did.”
“The complimentary pickup is genuine. Their own crew, their own truck, careful wrapping. The wash itself took twelve days. I appreciated that they refused to rush it.”
“A Nain that needed fringe binding and a full hand-wash. Three weeks in their workshop. The fringes look factory-new without looking new. Quiet, careful, by hand.”
“Our silk Tabriz had dye bleed from a prior cleaning. Horizon corrected it by hand. The master artisan was honest about the chance of full recovery and we got there. Trustworthy.”
“Pickup on a Tuesday, return on the Friday two weeks later. The rug had moth treatment, a wash, and a small reweave. Insured the entire time. The price was the price they quoted.”
“An Aubusson with water damage. They flat-dried it on slatted frames over four days. Returned without warping, without colour migration. Genuinely careful family operation.”
“An everyday wool oriental I did not think justified workshop-level care. They treated it with the same attention as the silk piece. That is what stays with me.”
“I am a designer and have used the Cohen family for a decade. Every piece I have sent them, from every client home, has come back better. They are the workshop I trust with a clients heirloom.”
“Antique silk that had not been touched in a generation. Horizon explained the antique wash and what it would and would not do. The result exceeded the explanation.”
“Family-owned, by appointment, and clearly serious. The master artisan inspected my Kashan in our living room before pickup. That kind of care is gone almost everywhere.”
“Two antique Tabriz pieces in one collection. Both came back hand-finished, properly dried, and wrapped beautifully. We will not use anyone else.”
“Restoration on a piece passed down through three generations. They rewove a corner by hand and matched yarn and tension to the original weave. The repair disappears into the rug.”
“Five-star easily. The Cohen family kept me informed at every stage and returned my silk Heriz in the time-frame they quoted. Worth every minute of the wait.”
“A fine Isfahan with court-style drawing. They washed it individually, dried it flat, and finished it by hand. Returned in better condition than the day it left.”
“Asked for the antique wash on a vegetable-dyed runner. Horizon explained the difference, performed it slowly, and the runner came back exactly as I had hoped. Honest workshop.”
“Beautifully managed end-to-end. The wrapping for transport alone tells you everything. By the Cohen family, in their workshop, never a third-party courier.”
“A silk Qum with the start of dye bleed. They stopped it, washed the rug individually, and the colours sit calmly again. I felt the piece was in serious hands the whole time.”
“Quiet, careful, no marketing-speak. The Cohen family explained everything plainly and delivered everything plainly. That is what an workshop should be.”
Read every review on each branch's Google profile. Every star, every letter, every piece of feedback — unfiltered.
Other locations, every service we offer, and the rest of our story — a few directions to explore.
Add a letter of your own. The Cohen family answers every inquiry personally — by phone, by email, or by the form. Complimentary pickup throughout Manhattan, the Hamptons, Westchester, Greenwich, and Stamford.
By hand · By the Cohen family · By appointment